Performance Management for the Digital Customer Era

Take Application Performance Management to the Next Level with Digital Performance Management

Looking for the next evolutionary step in your Application Performance Management and Customer Experience efforts? Forrester analysts Milan Hanson and James McCormick take an industry first look at the defining characteristics of Digital Performance Management in this report brief.

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FOR APPLICATION DEVELOPMENT & DELIVERY PROFESSIONALS (Forrester)

The Application Development Strategy, Structure, And Sourcing Playbook

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Gartner Application Strategies & Solutions Summit

6 – 8 December 2016 | Las Vegas, NV

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Key Takeaways include:

  • Digital Performance Management Is An Evolutionary Step Beyond APM – Digital performance management is APM with a companywide perspective. It goes beyond APM by managing performance in a customer and business context.
  • Understand The Customer To Understand Performance – Good or bad performance depends on the customer’s expectations, which can be influenced by a range of factors such as geography or even by the customer’s stage in a single transaction.
  • Adopt A DPM Approach For That Competitive Edge – DPM will subsume APM, providing better insights that lead to action that is more finely tuned to business improvement.

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